The reason that we chose to sell the products we do is because we know that they are designed to last. Our products are made with a quality that is hard to find in today’s world. That being said, even the best products will still need to have service. With the products we sell at Unique Water Systems, we have made great efforts to reduce the amount of service that is needed to maximize the amount of time you can enjoy the product.
Our whole house filtration system has one of the longest life spans for each filter. Filters last between three to four years.That means for the first three to four years of the life of your whole house water filter, you won’t have to do anything. When you are having the filter changed, make sure that there is not any signs of problems.
When it comes time to change the filter, it will also be the time for your first basic level of service. We call this the Interim Service. It is a relatively quick process that is designed to ensure that your system will continue to work for the next three to four years. Included in this service is:
• Replacement of the Tri-Chamber Redox Apparatus
• Cleaning of the Internal Catalytic Conditioner
• Inspection of the Complete System
• Restart System
• Reprogram the System Computer to Maintain the Proper Settings
• Clean Other Parts, Including Exterior Conditioner
Once each filter change and Interim Service is completed, you will find yourself good until the time of the next filter change.
You will only need your first major service sometime between the first ten and twelve years of your whole house filtration system. The reason why the time varies, is that it corresponds with the time of your third filter replacement. Unlike the Interim Service, the Major Service is designed to ensure that your system is operating as if you just bought it.
Included in the major service is:
• Everything That You Will Find In The Interim Service
• Replacement of the Surface Modified Catalytic Media
• Replacement of the Pharmaceutrical Grade Coconut Shell Carbon
• Replacement of the Commercial Grade Gravel Support Media
• Perform a Complete Internal Systems Check
• Check All Parts and Replace Any Needing Replacement
• One Year Warranty On Parts and Labor Performed
• Restart The System
After the Major Service you will restart the original service schedule. We worked with our products to ensure that the service schedule is easy to track and simple. Tying it to the water filter changing helps to work with that.
What If The System Breaks Down?
If the system breaks down you should contact us as soon as possible. Continuing to run a broken system can further damage the system. It could also result in your water not being purified. We will walk you through the steps of getting your system repaired.
Your system has a warranty, residential HealthyHome Water System tanks are warrantied for 25 years while commercial purposes are warrantied for five years. The main control valve comes with a five year warranty and the catalytic conditioners come with a 10 year warranty against manufacturer defects.
Any labor and parts typically comes with a one year warranty.
No matter what though, we have gone to strides to make sure that service and maintenance is affordable for your whole house water filter so that everyone can have the same access to quality water. Clean water is something that everyone deserves. It isn’t just something that the rich should have access to. We always welcome questions about the operation of your system too.